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Introduction to Telecom Billing: Usage Events, Call Detail Records, and Bill Cycles |  | Authors: Avi Ofrane, Lawrence Harte
Publisher: Althos Publishing
Category: Book
Buy New: $9.99
as of 7/30/2010 04:15 CDT details
Seller: Amazon.com
Rating:  7 reviews
Sales Rank: 1451732
Format: Download: PDF
Media: Digital
Pages: 36
ASIN: B0000A2W55
Publication Date: June 12, 2003
Availability: Available for download now
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Product Description
Billing and customer care systems convert the bits and bytes of digital information within a network into the money that will be received by the service provider. To accomplish this, these systems provide account activation and tracking, service feature selection, selection of billing rates for specific calls, invoice creation, payment entry and management of communication with the customer. This chapter excerpted from Telecom Made Simple provides the fundamentals for billing and customer service systems. The topics that are explained include: types of services, standard billing processes, real time billing, multilingual support, multiple currencies, inter-carrier settlements, event sources and tracking, mediation devices, call detail records (CDRs), call processing, cycle billing, clearinghouse, invoicing, management reporting, processing payments, and posting to the financial system. Also included are the fundamentals of Customer Relationship Management (CRM), account activation, account management, billing system costs, call center, collections, exchange message record (EMR), automatic message accounting (AMA), carrier inter-exchange billing exchange record (CIBER), transferred accounting process (TAP), network data management-usage (NDM-U), interim standard 124 (IS-124), applications service providers (ASPs), local number portability (LNP), and customer self-care.
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| Customer Reviews:
Showing reviews 1-5 of 7
 Good introduction to billing January 11, 2008
Jane Mara (USA)
5 out of 5 found this review helpful
If you're getting started in billing, this book is an excellent introduction. It describes the key parts of billing systems and explains a lot of acronyms. Thanks to Avi Ofrane for writing such a good book.
 Introduction to Telecom Billing February 5, 2004
2 out of 2 found this review helpful
This is a good book for anyone who needs a quick and succint introduction on the billing process in Telecom industry without getting into technical details. It is a easy read. Will save days of research on google.
Good Introduction July 30, 2005
Hardes
1 out of 1 found this review helpful
This is a very good starting guide for somebody not used to billing processeses. Moreover there is not so much books dealing with this discipline. I am lookinf forward the full version if there gonna any...
Great way to start understanding Telecom Billing December 2, 2009
M. Tilahun (Lorton, VA)
If anyone is interested in having good understanding of Telecom Billing for beginners such as myself, then I would defiantly recommend it. Almost anyone can understand it because it doesn't have too many technical details and defines key terms necessary for understanding Telecom billing process.
Good High-Level Overview for Beginners June 23, 2005
Kevin M. Trigg
4 out of 4 found this review helpful
This is a good, but not terribly polished, high-level overview of telecom billing processes. If you've spent any time at all with telecom billing systems you'll be familiar with 95% of the information in this document, if not more.
The material is appropriate for anyone who's getting involved with telecom billing for the first time or who has been working on the periphery of the billing systems and would like to know more.
Don't expect a lot of detail - there can't be a lot in a document that contains only 31 pages of content written using large type and a lot of white space.
For example, the entire section on Hardware and Software consists of the following paragraph:
"The hardware usually includes high performance computers that operate proprietary software. Due to the complexity of hardware and software billing systems, continuous training is required in order to ensure quality services to the customers and to provide revenue assurance."
Showing reviews 1-5 of 7
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